New Car Dealership Integration Manual
Developer guidance for integrating DecisioQ dealership decisions with CRM, DMS, inventory, sales, F&I, EV, service, compliance, customer experience, and management workflows.The New Car Dealership sector in the DecisioQ Decision Catalog is identified by AUTO-NCD. It currently covers 100 decision types across sales, CRM, inventory, F&I, customer experience, compliance, EV and connected services, facilities, strategy, and performance management.
DecisioQ integrations should load sector, category, decision, Decision Preparation Model, and scenario metadata from the Decision Catalog. Do not hard-code old template names, static decision lists, or legacy request models.
Recommended first deployment: start with a measurable advisory workflow such as internet lead prioritization, sales consultant assignment, dealer trade approval, trade-in offer review, lender selection, protection package recommendation, or aging inventory action.
New car dealership client applications should use the same discovery flow as the Business Decision Studio:
- Load
GET /decisioncatalogthrough the approved server-side Decision Catalog gateway. - Populate Sector from
catalog.sectors[]and selectAUTO-NCDfor New Car Dealership. - Populate Category from
selectedSector.categories[]. Example categories include Compliance & Risk, Customer Experience, CRM & Lead Management, EV & Mobility, Finance & Insurance, Inventory Management, Facility Operations, Digital Services, and Business Strategy. - Populate Decision from
selectedCategory.decisions[]when available, or call/decisioncatalog/sectors/{sectorCode}/categories/{categoryCode}/decisions. - Display Decision Name only in the dropdown while keeping
decisionIdas the option value. - Load full decision detail from
/decisioncatalog/decisions/{decisionId}before rendering Guided Data Collection.
Decision detail is the source of truth for criterion names, data guidance, scale, direction, profile options, scenarios, and overview metadata.
For regional deployments, keep DecisioQ technical identifiers stable and localize only user-facing labels and guidance. Unless the selected endpoint and decision schema explicitly support unit-qualified input, convert mileage, distance, pressure, temperature, mass, volume, speed, fuel consumption, and other measurements to the required canonical units before submission. Do not infer units or currency from locale.
| Use Case | Primary Users | Typical Inputs |
|---|---|---|
| Internet lead and CRM prioritization | BDC, sales managers, CRM automation | Lead source, engagement, vehicle interest, response age, purchase intent, appointment likelihood. |
| Sales consultant assignment | Sales managers, BDC, showroom coordinators | Availability, product expertise, language match, workload, close history, customer preference. |
| Inventory allocation and dealer trade | Inventory managers, sales desk, GSM | Vehicle demand, aging, gross objective, allocation constraints, model mix, customer fit, market velocity. |
| F&I recommendation and exception review | F&I managers, sales desk, compliance teams | Credit tier, lender fit, payment target, product eligibility, risk, customer needs, policy limits. |
| Trade-in offer and lease-vs-purchase guidance | Sales desk, appraisal managers, F&I teams | Equity, payoff, condition, market value, payment preference, mileage, ownership goal. |
| EV, mobility, and connected services | EV specialists, sales consultants, customer experience teams | Charging access, commute pattern, incentive eligibility, feature adoption, subscription fit, range need. |
| Compliance and customer complaint resolution | Compliance managers, general managers, customer relations | Complaint severity, exposure, policy rule, customer history, remedy cost, documentation quality. |
| Business strategy and capital planning | Dealer principals, general managers, operations leaders | ROI, capital requirement, market opportunity, implementation effort, OEM alignment, operational risk. |
Dealership integrations should map CRM, DMS, inventory, desking, F&I, service, OEM program, and customer-experience data into decision-specific Business Data. The selected decision detail defines which criteria are required and how each value should be measured.
| Business Data Source | Common Use | Integration Notes |
|---|---|---|
| Lead ID, customer ID, deal ID, VIN, stock number, appointment ID, or complaint case ID | optionId and audit correlation. | Keep stable source-system IDs so recommendations can be traced back to CRM, DMS, inventory, and F&I records. |
| CRM and lead engagement data | Lead priority, communication channel, follow-up sequence, appointment scheduling. | Refresh response age, contact history, and engagement scores before execution. |
| Inventory and market data | Dealer trade, allocation, stock order, aging inventory, pricing and discount decisions. | Keep vehicle age, market velocity, incentive, gross objective, and model constraints distinct. |
| Desking and F&I data | Financing plan, lender selection, protection product, credit exception, down payment decisions. | Protect sensitive financial information and send only fields required by the selected decision. |
| Trade-in and appraisal data | Trade offer, equity review, lease-vs-purchase, EV trade-in opportunity. | Separate condition, payoff, equity, market value, reconditioning cost, and customer preference. |
| Customer experience and complaint data | Loyalty offer, retention offer, complaint resolution, delivery experience. | Capture severity, customer value, remedy cost, satisfaction risk, and policy constraints separately. |
| Strategy, facility, and OEM program data | Capital planning, growth strategy, facility improvement, product introduction. | Use comparable financial, operational, and risk assumptions across candidate options. |
Do not invent criterion IDs. Use the canonical criteria returned by /decisioncatalog/decisions/{decisionId}, including criterion overview metadata, unit, direction, scale, and data guidance.
Production integrations should keep credentials and bearer tokens on trusted servers or server-side gateways. Browser pages should use same-origin proxy handlers or their own backend service.
- Trusted backend obtains a JWT token from
identity.vinquery.com. - Application loads catalog and decision detail metadata.
- User or system prepares Business Data for candidate leads, vehicles, deals, F&I options, offers, complaints, inventory actions, or strategic projects.
- Call
POST /api/v1/validateto validate and prepare the decision input before execution. - Call
POST /api/v1/decideto return the authoritative Decision Result. - Display the recommendation, ranked alternatives, warnings, assumptions, and Explanation of Decision Result.
- Keep execution trace and diagnostics available to integrators, but collapsed or hidden by default for business users.
Use /api/v1/decide for both Prepared Criteria Mode and business-data integrations that submit a businessData object. New public onboarding should prefer Preview Decision and Execute Decision terminology.
The exact fields depend on the selected New Car Dealership decision. The example below shows the integration style rather than a guaranteed schema for every decision.
{
"decisionId": "AUTO-NCD-004",
"decisionPreparationModelId": "AUTO-NCD-PROFILE-STANDARD",
"scenarioId": "AUTO-NCD-SCENARIO-INTERNET-LEAD-PRIORITY",
"businessData": {
"candidates": [
{
"optionId": "LEAD-48192",
"name": "Retail customer interested in 2026 SUV",
"values": {
"engagementScore": 91,
"purchaseIntentScore": 84,
"responseAgeMinutes": 18,
"vehicleMatchScore": 88,
"appointmentLikelihoodScore": 79,
"grossOpportunityScore": 73
}
},
{
"optionId": "LEAD-48207",
"name": "Lease renewal customer interested in EV",
"values": {
"engagementScore": 86,
"purchaseIntentScore": 89,
"responseAgeMinutes": 42,
"vehicleMatchScore": 82,
"appointmentLikelihoodScore": 84,
"grossOpportunityScore": 68
}
}
]
},
"requestContext": {
"correlationId": "dealership-crm-20260717-001"
}
}
This pattern belongs in a trusted backend, not directly in browser JavaScript.
async function executeNewCarDealershipDecision(decisionInput, jwtToken) {
const response = await fetch(`${process.env.DECISIOQ_BASE_URL}/api/v1/decide`, {
method: "POST",
headers: {
"Authorization": `Bearer ${jwtToken}`,
"Content-Type": "application/json"
},
body: JSON.stringify(decisionInput)
});
if (!response.ok) {
throw new Error(`DecisioQ execution failed: ${response.status} ${await response.text()}`);
}
return await response.json();
}
| UI Element | Recommended Display | Why It Matters |
|---|---|---|
| Choose a Decision | Sector, Category, Decision, Profile, and Scenario selectors populated from catalog metadata. | Users see business names while integrators retain stable IDs. |
| Selection Overview | Sector, category, and decision overviews in one collapsible panel. | Sales, F&I, inventory, and manager users understand the decision before entering data. |
| Guided Data Collection | Criterion label, field, data type indicator, summary, and expandable "More about this criterion". | Improves CRM, inventory, finance, and customer-experience data quality. |
| Candidate Cases | Two fields per row where practical, editable option ID, and visible units or data type indicators. | Dealership users can compare alternatives quickly inside familiar workflows. |
| Decision Result | Recommendation, ranking, confidence, and key drivers. | Users need the answer and the reason. |
| Outcome Follow-up | Accepted, Rejected, or Overridden; selected option and override reason when applicable. | Connects the recommendation to the action actually taken. |
| Realized Value | Outcome status plus a consistently defined financial or operational metric. | Measures adoption and business value without changing deterministic scoring. |
| Explanation | Business-friendly explanation without AI provider branding. | Supports trust while keeping the UI provider-neutral. |
| Diagnostics | Collapsed technical panel for status, timings, warnings, and errors. | Useful for integrators without distracting business users. |
- Store identity credentials, Decision API base URL, and proxy configuration in trusted server configuration or a secret manager.
- Do not expose bearer tokens or integration credentials in browser code.
- Use catalog metadata rather than hard-coded categories, decisions, criteria, profiles, or scenarios.
- Validate Business Data before execution and show user-friendly validation messages.
- Persist correlation ID, lead ID, customer ID, deal ID, VIN, stock number, decision ID, profile ID, scenario ID, selected option, score, and explanation for audit.
- Retain the successful decision response
requestIdwith the host business transaction, then callPOST /api/v1/decision-outcomeswhen the action and realized result are known. - Require an
overrideReasonfor overridden recommendations; never infer acceptance merely because a result was displayed. - Monitor
GET /api/v1/decision-outcomes/summaryfor acceptance rate, override rate, and realized-value aggregates. Treat outcome feedback as reporting evidence, not automatic model training. - Redact customer identifiers, credit-sensitive data, lender details, deal notes, complaint notes, and sensitive margin information in logs and diagnostics.
- Monitor catalog load failures, token refresh failures, API latency, validation failures, account verification failures, and unusual exclusion rates.
- Define fallback behavior so CRM, sales, inventory, F&I, and customer-service workflows remain usable when DecisioQ is unavailable.
- Review Decision Preparation Models and scenario assumptions with sales, F&I, inventory, compliance, and management owners when dealership policy or OEM programs change.
| Symptom | Likely Cause | Fix |
|---|---|---|
| Category list is empty. | The catalog response does not include categories for the selected sector, or the client is reading an old category layer. | Use selectedSector.categories[] from /decisioncatalog. |
| Decision dropdown shows IDs only. | The client did not load decision detail or category decision names. | Display Decision Name as the label and keep decision ID as the option value. |
| Criterion guidance is missing. | Decision detail lacks criterion overview metadata or the page is not rendering it. | Read criterion overview from /decisioncatalog/decisions/{decisionId} and show available summaries. |
| Secure session could not be refreshed. | Token proxy or identity service configuration failed. | Check server-side identity configuration and proxy logs; do not request tokens directly from browser JavaScript. |
| Decision execution failed. | Decision API unavailable, invalid Business Data, authorization failure, or account verification issue. | Check response envelope, HTTP status, correlation ID, Decision API health, and server logs. |
| Unexpected recommendation. | Scale, units, direction, or values do not match catalog criterion guidance. | Compare Business Data fields against criterion overview and validation metadata. |
| Lead, vehicle, or F&I recommendation seems stale. | CRM activity, inventory availability, incentive data, or lender rules changed after the decision input was prepared. | Refresh source-system context close to execution time and include data freshness where available. |
